Qasas Atlas · Support
How can we help?
Help with your library, listening and sources.
Include your device model, iOS version, app version/build, the screen and the steps that caused the problem. Share a screenshot only if it does not expose private information. Do not send passwords, Apple authentication codes, payment-card details, API credentials or signed audio links. We will never need those to understand a support report.
Starting or refreshing the library
On the welcome screen, Begin reading opens the available free Nuh chapter directly. If the free journey has not been published or cannot be loaded, use Refresh the library. Account and library remains available without inventing content or starting a subscription. Check your connection and try again if a remote library cannot refresh.
Saved passages and offline reading
Use the Saved tab for saved passages, preferences and downloads. Guest reading is stored on that device. Enable sync only if you want an account-linked library. Complete a journey download while connected before relying on it offline, and check that the app reports the download as complete. Access or content updates may require a connection again. Avoid uninstalling the app to troubleshoot unsynced saved reading, because doing so can remove local data.
Listening
Prepared chapter narration uses the story player, paragraph controls and sleep timer. Check the device volume and audio output if you cannot hear it. An unavailable or incomplete narration cannot be played merely because a chapter exists.
Live answer audio is separate: open an eligible answer, choose Listen, and read the ElevenLabs disclosure. It plays while the question sheet is active; closing that sheet or changing accounts stops it. Use Check status after an uncertain request. A pending or failed generation is not automatically tried again, and replaying an available answer uses its existing audio.
AI questions and source concerns
Questions need an eligible signed-in account, an active subscription and published supporting evidence. Permission alone does not activate Premium. You can turn off Allow AI questions in Your account and decline the separate prophet or voice permissions. A source-based answer can still be wrong: open its citations and report an issue with the chapter or prophet name, passage/answer wording and the supporting reference. Avoid including a personal question in a public screenshot.
Purchases and subscriptions
Open Your account or Premium to Restore purchases. Use the Apple Account used to buy the subscription. If verification is unavailable, check your connection and the actual subscription status before buying again. Manage or cancel with Apple; Apple also handles refund requests.
Sign-in and account deletion
Sign in with Apple from Enable sync. If the app asks you to reconnect Apple, use its Reconnect Apple control. Never share the authorization code with support.
To remove a Qasas account, open Atlas → Account → Delete account. Read the confirmation and subscription notice. Once accepted, use Refresh deletion status to check the receipt. Pending is a real intermediate state, not confirmation that every provider has finished. In-flight answer audio has a 15-minute settling window from that voice job's creation; retries or provider issues may take longer. Reopen the app if device cleanup was interrupted.
If Apple disconnection needs manual action, follow Apple's Sign in with Apple instructions. Deletion does not cancel a subscription. If you cannot access the account, email haani0090@gmail.com for ownership-verified help. The privacy policy explains what is removed and which limited records remain.
TestFlight feedback
If you were invited to a beta, you can also send feedback through TestFlight. Give the build number and whether the issue happened while online, offline, reading or listening. A beta invitation does not mean all content is published or every feature has completed live testing.